Boil Water Order In Immediate Effect

Please be advised, that effective immediately a boil water order has been issued in the Town of Torbay for residents on the municipal water system due to a malfunction in the Town’s water disinfection plant.

Residents are advised that all water use for consumption such as drinking, brushing teeth, cooking, and washing fruits and vegetables should be brought to a rigorous, rolling boil for one minute.

This advisory will be in effect until further notice.

The Town is already working to resolve these issues and apologizes for any inconvenience this may cause. We will continue to update residents on a regular basis on the Town’s website, social media streams and on the Torbay Alerts system.

The risk to the public is low for this problem, however, if you or your family are seeing symptoms such as diarrhea, fever or vomiting we urge you to seek medical attention.


9:00am May 11th Update: Residents are advised that the Boil Water Order is LIFTED. The Town thanks residents for their understanding and patience this past week, but municipal water users can now use the Town’s water system as per normal.


Follow Updates:



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  1. Mary

    Does this include those with a well Living in torbay?

    1. Ross @ Torbay

      Hi Mary,

      No, residents with their own dug or artesian wells are not included in this order.

      It is just in place for residents on the Town’s municipal water supply.

    2. Karen Doyle

      Is it safe to do laundry. I wash in cold water

      1. Ross @ Torbay

        Hi Karen,

        Laundry is unaffected, even in cold water. The risk, although low, is only regarding the consumption of water.

        Hope this helps.


  2. Karen

    When did the equipment malfunction? I filled my Brita water jug on Wednesday night is this okay to drink?

    1. Ross @ Torbay

      Hi Karen,

      The malfunction occurred this morning, so your Brita water from yesterday is fine.

      Thanks for your patience.

  3. Teela buffett

    So we can’t shower yet ?

    1. Ross @ Torbay

      Hi Teela,

      Showering is fine! The concerns are involving the consumption of water such as when drinking, brushing teeth or washing fruit and vegetables before they are consumed.

      1. Teela buffett

        Ok thanks

      2. Teela buffett

        Oops what if we didn’t do that , someone in the house washed veggies for dinner and was not aware

        1. Ross @ Torbay

          The risk is low with this malfunction but we are being cautious. Symptoms such as vomiting, fever or diarrhea should be treated by a healthcare professional if they arise. Monitor this webpage as a new update will be provided at 9am tomorrow (Friday) morning.

  4. Smith

    Only read this now after brushing teeth and taking bath with my 2 year old, I assume I don’t need to be too concerned?

    1. Ross @ Torbay

      Hi there,

      The risk is low with this malfunction but we are being cautious. Symptoms such as vomiting, fever or diarrhea should be treated by a healthcare professional if they arise. Monitor this webpage as a new update will be provided at 9am tomorrow (Friday) morning.

      1. Teela buffett


  5. Glen

    Is there any update on this? Question: Why was there not a message about this not sent via phone to all residents in Torbay? Not everyone has Facebook and Twitter… I only found out about the boil order because it was on NTV! Not impressed with the town’s approach on this. I had to call family members to tell them, they didn’t know about it either.

    1. Ross @ Torbay

      HI Glen,

      The Town has sent out all updates to the Town’s website, social media streams and Torbay Alerts system. Residents must sign up for these alerts to receive phone calls, texts or emails (Or all three). Sign up for alerts here:

      Our 9:00am update was to keep the Boil Water Order in effect, the next update is to go out at 3:00pm Friday May 5th.

      1. Glen

        Thanks Ross, I have signed up for these updates in the past number of years and have received them until now. Has the system changed again and residents need to reapply? I used to receive the phone messages, email’s etc before… As well, the location of the new welcome sign is poorly placed to far off the road for a driver to read any of the messages, plus the digital display is grey with white letters, very hard to see on the best of times. And the sign in front of the town hall is placed to low and is very slow moving that you don’t have time to read anything as you drive past, especially with shrubs growing into the signage area. It is just frustrating.

        1. Ross @ Torbay

          Hi Glen,

          The Torbay Alerts system is approximately 12 months in service. We send around 3-4 alerts a week on different items, so if you haven’t received anything this past few weeks, you may not be signed up for it. Our digital signs are placed unfortunately where the province requires we put them. As Torbay is a provincial road, we need to follow their regulations for placement. We will work to adjust the colour however, to increase its visibility. Send me a quick email to, I can see if your registered for Torbay Talks, if not I can get you set up manually once I confirm some of your contact details.

          1. Glen

            Hey Ross, I just signed up for Torbay Talks once again. Thanks for the quick response. And yes, you need to adjust the colors so that they are easier for motorists to read for sure. And perhaps, trim down or replace the shrubs in front of the town hall sign for maximum visability. Every bit helps. Thanks.

  6. Ed

    I too have signed up again for the automatic alerts. I must say the registration process is very involved and difficult to follow at times. I’m not sure if I completed the process and am signed up (again).

    1. Ross @ Torbay

      Hi Ed,

      I’ve been looking into your account set up. Seems to be a problem with your email address in the system. Leave it with me, I’ll follow up once the issue is corrected.

  7. Chris

    Forget my last comment about the day…I thought it was Monday today…lol…long night.

    But I would like to know why the water needs boiling. What happened with the system?

    1. Ross @ Torbay

      Hi Chris,

      Our water is treated with chlorine at the disinfection plant.

      The plant malfunctioned on Thursday morning and there was a low risk that untreated water entered the system.

      Repairs were made immediately and the disinfection plant is back working as normal.

      As this can affect our residents’ health, we are being cautious. Water samples will be taken and tested on Monday and we’ll update residents as soon as we can once that is completed.

      1. Chris

        Thank you for the explanation.

  8. Paul

    So what about the Monday update?

    1. Ross @ Torbay

      HI Paul,

      Two updates were made on Monday (at 9:00am and 3:00pm). Our current status is for the order to remain in effect with the next scheduled update at 8:00am Wednesday morning.

  9. Ashley

    I notice that this was supposed to be updated at 9:00 a.m. on Monday, May 8th. It is now almost 6:00 p.m. on Tuesday, May 9th and there still hasn’t been an update. Is the boil order still on or not?

    1. Ross @ Torbay

      Hi Ashley, two updates were made on Monday and a further two today, Tuesday. You may need to scroll down or refresh your browser window to view all. The order remains in effect, with a further update at 8:00am on Wednesday morning.

  10. Chris

    Okay, what is going on now? You said the problem was last Thursday, but that the plant is now working normally.
    So why is this taking so long?
    You really need to explain to people EXACTLY what is going on and not just tell us to boil the water.
    I think we have a right to know what is happening at every step.

    1. Ross @ Torbay

      Hi Chris,

      The problem was identified and repaired on Thursday morning after the boil order was issued.

      Water sampling was conducted on Monday and Tuesday by Provincial Department of Service NL who have responsibility for boil water orders.

      They are testing the Town’s water supply to insure it meets Canadian drinking water standards, samples are taken over a couple of days to insure safety.

      We are currently awaiting the results of these tests. If they come back positive the boil water order will be lifted. Only Service NL have the authority to lift the order.

      We are expecting the results to come in on Wednesday. We’ll issue an update to residents in the morning with a status.

      1. Chris

        Thanks for the explanation.

        Sorry, but it has been a bit frustrating.

        1. Ross @ Torbay

          Hi Chris,
          Totally understandable. Glad we were able to lift the order this morning!

  11. Paula

    Thanks for all of your hard work in keeping Torbay residents safe 😊

    1. Ross @ Torbay

      Thanks for your kind words Paula!

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